Improve your building's insurance policy in Victoria — Quarter

In New Zealand? Visit quarter.nz for body corporates.

Most buildings find out at the claim.

Building insurance is compulsory for a owners corporation everywhere in Australia and New Zealand, and almost every building holds a policy. Far fewer can tell you when the sum insured was last checked against a real valuation, what the excess is, or what the policy does not cover. Construction costs have moved sharply since 2020 and many policies have not moved with them. That gap is not discovered at renewal — it is discovered at the claim.

Improve your building's insurance policy in Victoria

Victorian owners corporations must hold reinstatement and replacement insurance for the building and public liability cover, and the state has a particular exposure right now: a large share of Victorian buildings are insured on valuations struck before the construction cost inflation of the last several years. Estimates of the number of Victorian buildings needing a fresh valuation run into the tens of thousands.

Governed by the Owners Corporations Act 2006, administered by Consumer Affairs Victoria.

At a glance — VIC

Compulsory cover
Reinstatement and replacement insurance for the building, plus public liability, under the Owners Corporations Act 2006.
Basis
Reinstatement and replacement — what it costs to rebuild, not what the property is worth.
Valuation
Every two to three years is the practical standard; many Victorian buildings are running on materially older figures.
Tier
Your tier affects your broader financial reporting obligations, though the insurance duty applies broadly.
Disputes
Consumer Affairs Victoria, then the Victorian Civil and Administrative Tribunal.

How to do it in Victoria.

  1. 1

    Find out when the valuation was actually done

    Not indexed — done. This is the single most useful question in Victoria at the moment.

    In Quarter: Quotes, studies, assessments and correspondence attach to the decision that authorised them, so the file an assessor, an owner or a buyer's solicitor asks for is already assembled.

    Find out when the valuation was actually done in Quarter
  2. 2

    Commission a new valuation if it predates 2021

    Construction costs since then have moved far enough that an older figure is unlikely to be adequate.

  3. 3

    Confirm the cover includes the full rebuild picture

    Demolition, debris removal, professional fees, code compliance and escalation during the rebuild period.

  4. 4

    Go to market early

    Sixty days. Victorian renewals bunch, and late enquiries get less attention.

    In Quarter: Upload the policy and Quarter reads the insurer, policy number, dates, premium and broker straight off it, then puts the renewal on the calendar far enough ahead that you can go to market rather than accept a rollover.

    Go to market early in Quarter
  5. 5

    Take the decision at a properly constituted meeting

    With quorum. A capital-scale decision resting on an interim resolution is not a comfortable position.

  6. 6

    Record it and diary the next valuation

    Two dates in a calendar solves most of this permanently.

    In Quarter: The ownership register, financial records, insurance, contracts and documents sit in one searchable place, so a handover is an export rather than an archaeology project — and they are still there when the committee turns over.

    Record it and diary the next valuation in Quarter

Where VIC buildings get caught.

A pre-2021 valuation carried forward by indexation

The most common Victorian insurance problem, and the one that only surfaces at claim time.

Insuring market value

Rebuild cost and market value are different numbers, and in Victoria they diverge sharply.

Not reading the water and defect exclusions

These are where Victorian claims are most often refused.

Why the renewal is worth more attention than it gets

The premium is one of the largest single lines in most buildings' budgets, and it is the one most often accepted without a question. Two questions — is the sum insured right, and what are we actually covered for — change the answer more than shopping around does.

Underinsurance is silent until it isn't
A policy short of replacement cost pays a proportion, not the shortfall. Owners discover the gap when they are already dealing with a fire.
Build costs moved and valuations often didn't
Construction costs rose steeply from 2020. A sum insured indexed by a default percentage each year has almost certainly fallen behind the real cost of rebuilding.
The excess is a budget decision, not an insurer's decision
A higher excess buys a lower premium. Whether that trade is right depends on your maintenance fund balance — which is something the committee knows and the broker does not.
The exclusions matter more than the price
Water ingress, flood, defects, and the treatment of common versus lot property. The cheapest policy is frequently cheapest because of what it leaves out.

How Quarter makes the renewal a decision

A renewal handled well takes an hour and saves years of exposure. Quarter is what makes that hour possible.

The policy where you can find it

Certificate of currency, schedule, valuation and claims history in one place, current, and visible to owners rather than sitting in a broker's inbox.

Renewal dates you see coming

Diarised well before the date, so the building goes to market rather than accepting a rollover three days out.

The numbers a broker will ask for

Building details, claims history, maintenance records and the valuation date, ready to hand over instead of reconstructed each year.

The valuation tracked as an obligation

When it was done, when it is next due, and what the sum insured is against it.

The decision recorded

Which policy, at what excess, on whose recommendation, minuted — so next year's committee knows why, and so does an owner who asks.

Questions we get asked.

How often should we get a valuation?
Every two to three years is the practical standard, and most jurisdictions expect at least every five. After a period of sharp construction cost inflation, the shorter interval is the safer one — an indexed figure drifts further from reality every year it is not checked.
Isn't the sum insured just the rebuild cost?
It is more than that. A proper insurance valuation covers demolition and removal of debris, professional fees, compliance with current building codes, and an escalation allowance for the time a rebuild takes. Buildings that insure the bare construction figure are short before they start.
Should we use a broker?
Usually yes — the strata insurance market is concentrated and a broker reaches more of it than a committee can. What matters is that the owners corporation sees the commission arrangement and the alternatives considered, not just the recommendation.
Who insures what?
Broadly, the owners corporation insures the building and common property, and each owner insures their own contents and improvements. The boundary between the two is where most disputes happen, and it is worth having in writing before a claim rather than during one.

Where this comes from

General information about Victoria, not legal or financial advice for your building. Legislation is amended and grant programmes open and close — check the current position with Consumer Affairs Victoria or the administering body before you act on anything here.

Improve your insurance — elsewhere

Other things to get done in VIC

Get this one off the list.

Tell us about your building in Victoria and we will show you exactly how Quarter would run it.