Improve your building's insurance policy in New South Wales — Quarter

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Most buildings find out at the claim.

Building insurance is compulsory for a owners corporation everywhere in Australia and New Zealand, and almost every building holds a policy. Far fewer can tell you when the sum insured was last checked against a real valuation, what the excess is, or what the policy does not cover. Construction costs have moved sharply since 2020 and many policies have not moved with them. That gap is not discovered at renewal — it is discovered at the claim.

Improve your building's insurance policy in New South Wales

New South Wales sets out the insurance obligation directly: an owners corporation must hold building insurance and public liability cover of at least $10 million, and it must insure for full replacement. The 2025 reforms also gave Fair Trading stronger enforcement powers over insurance and maintenance obligations, and brought in mandatory training for strata committees — both of which make an undocumented renewal harder to defend than it used to be.

Governed by the Strata Schemes Management Act 2015, administered by NSW Fair Trading.

At a glance — NSW

Compulsory cover
Building insurance and at least $10 million public liability, under the Strata Schemes Management Act 2015.
Basis
Full replacement — the cost to rebuild to an as-new condition, not market value.
Valuation
At least every five years is the common expectation; every two to three is better practice after recent cost inflation.
Disclosure
Commission arrangements on strata insurance must be disclosed to the owners corporation.
Enforcement
Fair Trading has strengthened powers to investigate non-compliance with insurance and maintenance duties.

How to do it in New South Wales.

  1. 1

    Find the current schedule and the valuation date

    Not the certificate of currency — the schedule, with the sum insured, the excess and the exclusions on it. Then find when the valuation behind it was done.

    In Quarter: Quotes, studies, assessments and correspondence attach to the decision that authorised them, so the file an assessor, an owner or a buyer's solicitor asks for is already assembled.

    Find the current schedule and the valuation date in Quarter
  2. 2

    Get a current insurance valuation if it is over three years old

    This is the whole exercise. Everything else is negotiation around a number that is either right or is not.

    In Quarter: Upload the policy and Quarter reads the insurer, policy number, dates, premium and broker straight off it, then puts the renewal on the calendar far enough ahead that you can go to market rather than accept a rollover.

    Get a current insurance valuation if it is over three years old in Quarter
  3. 3

    Ask the broker for the commission disclosure

    You are entitled to it, and it changes how you read the recommendation.

    In Quarter: Pre-contract and pre-settlement disclosure are compiled from the records you already hold — levy status, rules, insurance, the maintenance plan and the fund balance — rather than assembled by hand each time somebody sells.

    Ask the broker for the commission disclosure in Quarter
  4. 4

    Go to market with 60 days to spare

    Strata insurance is a slow market. Three days before expiry there is one option, and it is the rollover.

  5. 5

    Put the decision to the committee and minute it

    Policy, sum insured, excess and why. With mandatory committee training now in place, a recorded decision is the expected standard.

    In Quarter: The ownership register, financial records, insurance, contracts and documents sit in one searchable place, so a handover is an export rather than an archaeology project — and they are still there when the committee turns over.

    Put the decision to the committee and minute it in Quarter
  6. 6

    Diary next year's valuation and renewal now

    The whole problem is that this task arrives as a surprise every year.

    In Quarter: Book the year's meetings once — the AGM and the committee meetings around it — and Quarter carries the notice periods, the agendas and the invitations from there. The insurance renewal and the plan review sit on the same calendar, so the year is visible rather than remembered.

    Diary next year's valuation and renewal now in Quarter

Where NSW buildings get caught.

Indexed sums insured that nobody has checked

A default annual increase is not a valuation, and after 2020 it is very often well short.

Public liability below the statutory minimum

Ten million is a floor, not a target. Larger schemes frequently need more.

Accepting a rollover because the date arrived

The cheapest way to overpay for insurance is to run out of time to look at alternatives.

Why the renewal is worth more attention than it gets

The premium is one of the largest single lines in most buildings' budgets, and it is the one most often accepted without a question. Two questions — is the sum insured right, and what are we actually covered for — change the answer more than shopping around does.

Underinsurance is silent until it isn't
A policy short of replacement cost pays a proportion, not the shortfall. Owners discover the gap when they are already dealing with a fire.
Build costs moved and valuations often didn't
Construction costs rose steeply from 2020. A sum insured indexed by a default percentage each year has almost certainly fallen behind the real cost of rebuilding.
The excess is a budget decision, not an insurer's decision
A higher excess buys a lower premium. Whether that trade is right depends on your capital works fund balance — which is something the committee knows and the broker does not.
The exclusions matter more than the price
Water ingress, flood, defects, and the treatment of common versus lot property. The cheapest policy is frequently cheapest because of what it leaves out.

How Quarter makes the renewal a decision

A renewal handled well takes an hour and saves years of exposure. Quarter is what makes that hour possible.

The policy where you can find it

Certificate of currency, schedule, valuation and claims history in one place, current, and visible to owners rather than sitting in a broker's inbox.

Renewal dates you see coming

Diarised well before the date, so the building goes to market rather than accepting a rollover three days out.

The numbers a broker will ask for

Building details, claims history, maintenance records and the valuation date, ready to hand over instead of reconstructed each year.

The valuation tracked as an obligation

When it was done, when it is next due, and what the sum insured is against it.

The decision recorded

Which policy, at what excess, on whose recommendation, minuted — so next year's committee knows why, and so does an owner who asks.

Questions we get asked.

How often should we get a valuation?
Every two to three years is the practical standard, and most jurisdictions expect at least every five. After a period of sharp construction cost inflation, the shorter interval is the safer one — an indexed figure drifts further from reality every year it is not checked.
Isn't the sum insured just the rebuild cost?
It is more than that. A proper insurance valuation covers demolition and removal of debris, professional fees, compliance with current building codes, and an escalation allowance for the time a rebuild takes. Buildings that insure the bare construction figure are short before they start.
Should we use a broker?
Usually yes — the strata insurance market is concentrated and a broker reaches more of it than a committee can. What matters is that the owners corporation sees the commission arrangement and the alternatives considered, not just the recommendation.
Who insures what?
Broadly, the owners corporation insures the building and common property, and each owner insures their own contents and improvements. The boundary between the two is where most disputes happen, and it is worth having in writing before a claim rather than during one.

Where this comes from

General information about New South Wales, not legal or financial advice for your building. Legislation is amended and grant programmes open and close — check the current position with NSW Fair Trading or the administering body before you act on anything here.

Improve your insurance — elsewhere

Other things to get done in NSW

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